Senior SW Engineer

 Diebold Nixdorf

 Remote                    Not Specified                        Not Specified

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Job Description

Job Description

Job Description:

Expect more. Connect more. Be more at Diebold Nixdorf. Our teams automate, digitize, and transform the way more than 75 million people around the globe bank and shop in this hyper-connected, consumer-centric world. Join us in connecting people to commerce in this vital, rewarding role.

Position Overview

The role is responsible for ensuring the delivery of high quality technical support services and the highest level of customer satisfaction by providing second line technical support for our customers relating to Diebold Nixdorf's Point Of Sales (POS), Self-Checkout Retail software solutions.

The role will be reporting to the Team Lead/Support Manager of the accounts assigned based out of Thailand.

You are responsible for

Main responsibilities in day to day Software Support and Develop and deliver scalable, high-end solutions for bluechip organisations, mainly by remote but not limited to be onsite for deeper troubleshooting when needed.

Investigate and fix defects located in existing solutions

Investigating and resolving incidents on timely manners or within Service Level Agreement (SLA).

Simulating and reproducing issues in Test Environment until the root cause is found.

Working directly with customers by remote to resolve any issues they find in Diebold Nixdorf's broad range of software offerings.

Investigating logs and scripts, developing fixes, and answering general questions about the software.

Managing tickets and customer expectations, providing support via ticket tools or email, phone and in person.

Estimate new feature requests

Creating and maintaining documentation for both internal and for customer use.

Report progress to line management

Working with internal teams to ensure that upgrades and project work have a smooth transition into the production environment and cause minimal disruption

Analyzing ticket data to spot common trends and underlying problems to proactively prevent future incidents

Ensuring that standard operating procedures are in place and followed

Reviewing future software versions to recommend necessary and/or beneficial upgrades and patches to meet customer requirements and expectations

Maintaining effective relationships with customer and all stakeholders

Participating in customer meetings to share status updates and improvement plans.

Qualifications

Diploma or Degree in Computer Science/ Engineering, or any equivalent

Strong technical, analytical and problem solving skills including troubleshooting and root cause analysis.

Strong technical Skills in SQL scripting, SQL DB, windows batch command and know-how in SQL Server

Must Have C#, .NET, Angular Framework, HTML5, CSS, JavaScript

Must Have Tools: Jenkins, GIT, Microsoft Visual Studio

Web Services: REST and/or SOAP API

Experience in software support and development

The ability to communicate with customers in English

The ability to work both independently and as part of a team

The ability to manage your time and tasks to make sure incidents can be resolved within SLA

The ability to keep calm under pressure and to deal with competing priorities

The ability to install, configure, and troubleshoot software products

The ability to troubleshoot hardware and distinguish between hardware/software issues eg printer

This role may require international travel for rollout support when needed

This role requires flexible working hours when needed

This candidate must be willing to learn new skills, adapt new working environment and culture, able to be flexible to work from home and office.

Good communication skill in Thai is a must and English is advantageous

Note that new university graduates are welcome to apply and the experience requirement can be waived if the right candidate is found

Preferred Qualifications

Candidate with supporting Retail background (POS) is highly advantageous

Experience with systems integration

Knowledge or desire to learn of modern framework such as Angular, React, Knockout or Redux etc.

Experience working in an agile environment (i.e. Scrum)

Familiar with JIRA, GIT

The ability to write Linux scripting, / commands is good to have

Knowledge of cloud technologies (Azure)

Familiar with retail business specific

Requisition Employer Description

Why should you join Diebold Nixdorf?

Brightest minds + technology and innovation + business transformation The people of Diebold Nixdorf are 23,000+ teammates of diverse talents and expertise in more than 130 countries, harnessing future technologies to deliver personalized, secure consumer experiences that connect people to commerce. Our culture is fueled by our values of collaboration, decisiveness, urgency, willingness to change, and accountability.

-Diebold Nixdorf is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

** To all recruitment agencies: Diebold Nixdorf does not accept agency resumes. Please do not forward resumes to our jobs alias, Diebold Nixdorf employees or any other organization location. Diebold Nixdorf is not responsible for any fees related to unsolicited resumes**

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Job Details

Industry:

IT/Computers - Software

Function:

IT

Roles:

Software Engineer/Programmer